Privacy Policy

Welcome to SM Gems! Your experience with SMGems.in is important to us, and we aim to make it pleasant, memorable, and something you'd want to share with your friends. We are dedicated to respecting and protecting your privacy and the personal information you share with us. This Privacy Policy outlines what information we collect, why we collect it, and how we use it. By using our services or submitting personal information, you consent to the collection, use, and disclosure of your information as described here.

For any questions or concerns about our Privacy Policy or practices, feel free to contact us via telephone at +91 93535 33109 or email at Support@SMGems.in.

Collection and Use of Information

You can browse SMGems.in without sharing personal details. However, if you decide to provide personal information (e.g., via email, phone, or on our website), we collect and store it securely. Personal information includes your name, address, email, or any other information you provide.

We use your information to:

  • Process and fulfill your purchases.
  • Track and confirm your orders.
  • Respond to your inquiries or requests.
  • Prevent fraud or abuse.
  • Enhance our website, services, and overall customer experience.
  • Provide recommendations based on your preferences.
  • Contact you regarding products and offers that may interest you.

Sharing of Personal Information

We may share your personal information in specific cases:

  1. Service Providers:
    We work with trusted third-party providers for services like shipping, payment processing, web hosting, analytics, and marketing. They only receive the necessary information to perform their tasks and cannot use it for other purposes.
  2. Special Events:
    If you participate in events like promotions or contests, your information will only be shared with organizations involved in the event for management purposes.
  3. Compliance and Fraud Prevention:
    We may disclose personal information to comply with legal obligations, prevent fraud, address potential threats, or enforce agreements.
  4. Anonymous Data:
    We may create anonymous records by excluding identifiable details for internal purposes like analyzing website usage or improving services.

Cookies and Web Beacons

We use cookies and web beacons to enhance your browsing and shopping experience. These tools help us track website visits, improve usability, and customize your experience. You can disable cookies in your browser settings, though some features on our website may not function properly.

Accessing and Updating Your Information

If you wish to update, correct, or delete your personal information, contact us at Support@SMGems.in or call us at +91 9113223361. We will assist you in accordance with applicable laws.

We value your trust and are committed to safeguarding your privacy while providing a secure and enjoyable shopping experience at SM Gems.