Easy & Transparent 7-Day Return Policy

Before you request a return at SMGems.in, please note that most of our Natural Gemstones & Jewelry are handcrafted, making each piece unique. All our products undergo a strict quality check before shipping. Returns & exchanges will only be accepted if your order is damaged during transit or if you have received the wrong product. Additionally, you are entitled to a 100% refund/return/exchange if a gemstone is proven to be synthetic/artificial by any approved or reputed gemological institute.

Important:

  • No return or exchange will be accepted if you are unsure about the design, size, or color after delivery. We encourage you to make a thoughtful decision before purchasing.
  • Damages due to neglect or improper usage are not covered by our Returns & Replacement Policy.

Return Procedure:

  • Please contact us at support@SMGems.in within 24-48 hours of receiving your order.
  • Share pictures of the damaged or incorrect items so our team can assess the issue.
  • Once we have received your email and our Quality Control team authorizes the return, please return the product in its original condition.
  • Returns must be requested within 7 days from the delivery date. We cannot process returns if we are not notified within this period.
  • We recommend recording an unboxing video when receiving your order to claim a refund for damaged or missing items.
  • Do not write terms like "Precious," "Gemstones," or "Jewelry" on the package to avoid unwanted attention and potential theft.

Conditions for Return & Exchange Eligibility:

  • Authenticity or Purity Issues with the gemstone(s).
  • Incorrect items delivered.
  • Package lost in transit.
  • Damaged items on delivery.

Exclusions for Return & Refunds:

  • Incorrect or outdated delivery address.
  • Custom orders (e.g., made-to-order gemstone jewelry).
  • Damages caused by neglect or improper usage.
  • Failed delivery attempt by our courier service.
  • Package refused by the recipient.
  • Incorrect sizing (be sure of your ring size before ordering).
  • Products returned in used or damaged condition.
  • Non-payment of custom duties (if applicable) or failure to comply with customs policies.
  • Minor variations in color or design (since all our gemstones and jewelry are handcrafted, slight differences from the photos on our website are possible).
  • If the gemstone/jewelry is not faulty or damaged.

Please be aware that dealers who buy back or exchange used/old gemstones may sell them to new customers without their consent. At SMGems, we are committed to providing only 100% natural and unused gemstones to our customers.